ace365app Terms and Conditions – Rules for Philippine Players

To use ace365app, you must meet all of the following requirements at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age.
• You are physically located in the Philippines at the time of accessing the platform.
• You are not currently prohibited from using online gaming services under any applicable law or personal restriction.
• You are registering for personal, recreational use and not on behalf of any other person or entity.
• The personal details you provide during registration are accurate, current, and complete.

ace365app may request documentary proof of eligibility at any point. Players who provide false information during registration, including date of birth, will have their accounts suspended and any winnings forfeited.

Your ace365app account is personal to you. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs on your account.

• Do not share your username, password, or OTP codes with anyone.
• Log out after each session, especially on shared or public devices.
• Notify ace365app support immediately if you suspect any unauthorised access to your account.
• Keep your registered contact details, including your Philippine mobile number and email address, up to date.

KYC (Know Your Customer) identity verification is required before withdrawals are processed. You will be asked to submit a valid Philippine government-issued ID. The name on your account must match the name on your KYC documents and on any payment method you use.

ace365app uses SSL encryption and OTP authentication as standard account security measures. These protections exist for your benefit – do not attempt to bypass or disable them.

All transactions on ace365app are conducted in Philippine Peso (PHP). There is no currency conversion on this platform.

• Deposits are accepted via Philippine local bank transfer and supported local e-wallets.
• Withdrawals are processed to local Philippine bank accounts and supported e-wallets in PHP.
• Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods.
• Payment accounts used must be registered in your verified name. Transactions to or from third-party accounts are not permitted.
• Minimum and maximum transaction limits apply and are displayed within your account dashboard.

Withdrawal processing times vary depending on your VIP tier and the payment method selected. VIP members at higher tiers receive priority processing. ace365app is not responsible for delays caused by your bank or e-wallet provider once funds have been dispatched.

The ace365app Game Lobby includes live casino games, slots, eBingo, online poker, table games, and sports betting markets covering events relevant to Philippine and international audiences including PBA, NBA, boxing, volleyball, football, and esports.

• All bets placed are final once confirmed. Bets cannot be cancelled or amended after placement.
• In the event of a technical error or malfunction during a game session, ace365app reserves the right to void affected bets and return staked amounts to player accounts.
• Minimum and maximum bet limits apply per game and are displayed within each game interface.
• Sports betting markets are subject to the rules of the relevant sport and the specific bet type chosen. Specific rules for each market type are available within the betting section.
• Attempting to exploit technical errors, glitches, or unintended game states for financial gain is prohibited and will result in account action.

Game outcomes on ace365app are determined by certified random number generators for non-live games and by the actions of real dealers for live casino products. ace365app does not influence or manipulate game outcomes in favour of the platform.

ace365app offers promotions, bonuses, and rewards to eligible players from time to time. The specific terms for each promotion – including eligibility criteria, any activity requirements, and expiry conditions – are stated within the individual promotion details visible in your account.

• Promotional offers are available to verified accounts in good standing unless otherwise stated.
• Attempting to claim promotions through multiple accounts or by any other fraudulent means will result in the forfeiture of the bonus and account termination.
• ace365app reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice to affected players.
• VIP tier benefits are governed by the VIP program terms, which are available within your account dashboard.

ace365app is committed to promoting responsible gaming. By using this platform, you acknowledge the following:

• You are playing for entertainment, not as a means of income or financial recovery.
• You set and respect personal limits on the time and PHP funds you spend on gaming activity.
• You do not play while under the influence of alcohol, drugs, or any substance that impairs your judgment.
• You will use the responsible gaming tools available in your account settings if you feel your gaming is becoming problematic.

If you believe you may have a gambling problem, please visit our Responsible Gaming page for guidance and self-exclusion options. ace365app supports responsible gaming for all players and takes concerns in this area seriously.

ace365app reserves the right to suspend or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any part of these Terms and Conditions.
• Providing false, misleading, or fraudulent information during registration or KYC.
• Attempting to defraud the platform, other players, or payment providers.
• Engaging in match-fixing, cheating, collusion, or any activity that undermines the integrity of the games.
• Account inactivity for an extended period in accordance with the dormant account policy.

Players may also request to close their own account at any time by contacting ace365app support. Any verified balance remaining in the account at the time of voluntary closure will be processed for withdrawal to the verified payment method on record.

To the maximum extent permitted by applicable law, ace365app's liability to any player is limited to the amount of funds held in that player's verified account at the relevant time.

• ace365app is not liable for any loss of anticipated winnings, indirect losses, or consequential damages arising from use of the platform.
• ace365app is not liable for service interruptions caused by factors outside its reasonable control, including internet outages, device failures, or third-party payment provider delays.
• Players use the platform at their own risk. Gaming outcomes are not guaranteed, and no representation is made that any player will win or profit from using ace365app.

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from your use of ace365app will be addressed through the platform's complaints and dispute resolution process. Contact support at [email protected] for any account or Terms-related concerns.